Refund & Return Policy

1. 7-Day Return Window for Catalog Products

We want you to be completely satisfied with your Royal Epic purchase. For standard catalog furniture items (including dining chairs, center tables, wall decor, and pre-packaged accessories), we offer a 7-day return and exchange policy from the date of confirmed delivery.

To be eligible for a return, the item must be unused, in its original condition, with all factory labels, accessories, and protective packaging intact.

2. Damaged, Defective or Incorrect Items (Immediate Replacement)

Quality is the hallmark of our factory. If you receive an item that is damaged during transit, defective in workmanship, or incorrect compared to your order confirmation:

• Notify us within 48 hours of delivery by calling +91 99166 33338 or emailing enquiry@royalepicinterior.com with clear photos of the issue.
• We will arrange a priority free pickup and dispatch a brand-new factory replacement at zero additional expense to you.
• If a replacement is not available or desired, you will receive a 100% full refund including any delivery charges paid.

3. Custom & Bespoke Orders Policy

For custom-made architectural elements, personalized dining tables with custom-cut marble, bespoke modular kitchens, and custom-upholstered sofas manufactured to non-standard customer dimensions:

Because these items are manufactured to your unique specifications, returns based solely on change of mind are not accepted after factory fabrication has commenced.

However, our 10-Year Factory Guarantee applies in full: any structural defect, hardware malfunction, or transit damage is repaired or replaced free of charge.

4. How to Initiate a Return

Initiating a return is simple and straightforward:

• Step 1: Contact our support team via email (enquiry@royalepicinterior.com) or WhatsApp/Phone (+91 99166 33338) with your Order ID and reason for return.
• Step 2: Our logistics team will schedule a doorstep inspection and pickup from your delivery address.
• Step 3: Once inspected at our factory warehouse, your refund will be processed immediately.

5. Refund Method & Processing Timelines

Approved refunds are credited directly to the original payment method used during checkout (Credit/Debit Card, Net Banking, or UPI).

Refunds are initiated within 2 business days of warehouse receipt. Depending on your issuing bank, the credit will reflect in your account within 5 to 7 business days.

For payments made via Direct Bank Transfer or Cash on Delivery, refunds are remitted via IMPS/NEFT to the customer’s verified bank account.

Official Business Information

Company: Royal Epic Interior & Furniture Ltd.

Factory & Studio Address: No. 169, Anjanadri Badavana, Rachenahalli, Thanisandra, Bengaluru, Karnataka 560077

Official Phone: +91 99166 33338 / +91 96063 56839

Email Support: enquiry@royalepicinterior.com