Privacy Policy

1. Commitment to Privacy

Royal Epic Interior & Furniture Ltd. ("Royal Epic", "we", "us", or "our") operates https://royalepicinterior.com. We are committed to protecting the personal information and privacy of our customers, clients, and website visitors.

This Privacy Policy outlines how we collect, use, store, and safeguard your data when you browse our catalog, make an online purchase, request an interior consultation, or interact with our services.

2. Information We Collect

We collect information only when necessary to provide our bespoke furniture manufacturing, delivery, installation, and architectural interior services:

• Contact Information: Name, delivery address, billing address, phone number, and email address.
• Order & Transaction Records: Products purchased, variations selected, order value, payment status, and delivery instructions. Note: We do NOT store credit/debit card numbers or UPI PINs; all payments are processed securely via RBI-licensed payment gateways (such as Razorpay).
• Consultation Details: Site blueprints, room measurements, style preferences, and project budget.
• Technical Information: IP address, browser type, device information, and anonymous usage statistics to optimize site performance.

3. How We Use Your Information

Your personal data is strictly utilized for legitimate business operations:

• Fulfilling furniture orders, processing payments, arranging factory dispatch, and coordinating installation.
• Sending transactional notifications, tax invoices, order tracking updates, and warranty certificates.
• Responding to consultation enquiries, customer service requests, and website feedback.
• Preventing fraudulent transactions and ensuring compliance with applicable Indian commercial laws.

4. Data Sharing & Third Parties

Royal Epic Interior does NOT sell, rent, trade, or monetize your personal information to third parties. We share data strictly with trusted service partners on a need-to-know basis:

Delivery Partners: Transport providers (e.g., direct company fleet, Blue Dart, SafeExpress) receive your delivery address and phone number solely for delivery fulfillment.

Payment Gateway: Encrypted transaction requests sent to Razorpay for secure checkout verification.

Legal Compliance: Information disclosed only when required by law, subpoena, or lawful government directive.

5. Data Security & Retention

All communication between your browser and royalepicinterior.com is encrypted using 256-bit Secure Socket Layer (SSL/TLS). Customer records are stored in secure databases with role-based access control.

We retain personal records for as long as necessary to maintain factory warranty coverage, process returns, and comply with statutory tax and accounting retention requirements.

6. Your Rights & Contact Information

You have the right to review, update, or request the deletion of your personal contact records at any time. For privacy inquiries, please contact our Data Protection Officer at enquiry@royalepicinterior.com or call +91 99166 33338.

Official Business Information

Company: Royal Epic Interior & Furniture Ltd.

Factory & Studio Address: No. 169, Anjanadri Badavana, Rachenahalli, Thanisandra, Bengaluru, Karnataka 560077

Official Phone: +91 99166 33338 / +91 96063 56839

Email Support: enquiry@royalepicinterior.com